ARE YOU READY? #neoncountdown19

Through the past years of NEON Countdown saw more than 40,000 people from around the world unite together to sparked life-long friendships and create unforgettable memories that lasts a lifetime.

Expect the unexpected at #neoncountdown19 — coming to you soon.

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Here is an overview of the frequently asked questions about this event. If you have any queries that you don’t see below then please get in touch via chat. Just click the red message icon in the bottom right hand corner of this page.

Are tickets expected to sell out?

Tickets will likely sell out, so get yours early! Limited quantities are available at each pricing tier.
Credit and debit cards are accepted.
Tickets are limited to four (4) per person.
You should receive a confirmation email within moments of purchase. If you do not (be sure to check your spam folder), please contact our ticketing agent.
Your card should be charged within two business days. If you do not see the charge on your account, please contact our ticketing agent or your card issuing bank.
The best way to avoid ticket fraud is to buy directly from our ticketing agent. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.
You may purchase tickets on behalf of your friends, but once theirs is scanned, it is non-transferable. And for security purposes, they will not be able to discuss the specifics of your order with ticketing representatives. Please get your friends a copy of your identity to smoothen the process.
We are working on setting up an upgrade process. In the meantime, you can contact our ticketing agent.
Our paint is water based, latex-free, odourless, light on the skin and will wash off. Please note that however, that it may not fully come out of certain type of fabric/clothes. Make sure you wear something that you wouldn’t mind getting paint on.
No but we will be providing concession inside. Water will be always available for sale.
Only small bags, drawstring bags and camelbacks/hydration packs as long as they are empty upon entry.
Unfortunately, you are not permitted to bring own paint to the venue. UV paint can be redeemed at Neon Garden.
Access to event is only permitted when the doors are opened and re-entry may not be permitted.
Tickets are primarily sold online and we recommend you purchase as soon as tickets are made available.
Professional Cameras are not allowed into the show. Video cameras are not allowed too.
Ticket Price Excludes Ticket Fee RM4

04 Event Location