Frequently Asked Questions

General Information

AirAsiaRedTix.com is the hottest, smartest new way to discover, discuss, review and book tickets to an international line-up of concerts, sporting events, musicals, theatre performances and more.

A subsidiary of Asia’s largest low-cost carrier, AirAsiaRedTix.com is the world’s ultimate gateway to for the latest music and entertainment news, tour dates and event calendars, artiste bios, interviews, videos, songs and other cool downloads.

By partnering with premier event organizers and promoters in Asia and across the globe, AirAsiaRedTix.com offers customers a platform from which to leap into an exciting world of top-notch entertainment.

Make bookings online and have electronic tickets issued and emailed to you or sent to your mobile phones – so waiting in queue is a thing of the past!

Connect with other fans and enthusiasts in online forums to share your views, reviews and recommendations on anything from sports to music to the arts.

Policies: Cancellation/Postponement

AirAsiaRedTix.com nor its parent company AirAsia Berhad is responsible or liable for any event cancellations or postponements. Event promoters will have to address this matter in their terms and conditions directly to you, the patron. AirAsiaRedTix.com will however require merchants or event promoters to inform patrons on details of event change or postponement or cancellation.

Customer Service

Please email us at merchant_redtix@airasia.com to initiate supply inventory and access for direct sales.

Paperless Ticket

The system provides for delivery of a paper ticket voucher that will either be your dedicated, unique ticket or a Supplier Related Voucher (SRV) dependant on where your event is happening. Your paper ticket can be presented at the event gate where the gate staff will check your ticket and provide entry. Note that paper tickets are checked for security

Should you get an SRV, please bring it along to the event venue and exchange it at the box office service point for your event ticket.

Open the paperless ticket in your email PDF attachment on your mobile phone email browser and present at the gate for the barcode to be scanned.

Name of event, seat number, date, time, venue and a secure barcode. Where an SRV is delivered, the same event details will be included as well as information on what needs to be done event venue to swap the SRV for your venue tickets.

Currently, you will receive your paperless ticket via email through your inbox on your computer or email browser on your mobile phone. We will be introducing paperless ticket via SMS (short messaging service) very soon.

The email attachment in your inbox on your email browser will have a PDF file. Open the PDF, print it out on a white A4 sheet of paper and present to the venue box office service point.

The email attachment in your inbox on your email browser will have a PDF file. Open the PDF and present to the venue box office service point.

The AirAsiaRedTix.com ticketing process is built on and relies on web sales and e-ticket delivery.

If you haven’t received your email and attachments through your computer or email browser on your mobile phone, check your spam or junk folder. If not, contact support@airasiaredtix.com.

That depends on the kind of ticket you receive. Certain SRV will allow you to store the ticket on your mobile as a PDF attachment, or require a hardcopy to be printed. Others may require you to change your SRV at the venue or box office service point.

Buying Online

Just click “Buy Now” on the event you want to attend and follow the on-screen instructions. Your information and details are kept in a secure transaction, so you don’t have to worry about them.

AirAsiaRedTix.com accepts Visa and MasterCard.

Your email confirmation will include an automatically produced receipt for your purchase.

All details of the transaction will be on your email receipt. Log on to AirAsiaRedTix.com on a regular basis to check for event updates.

This depends on the admission rules for the event. Unless specified, usually infants and children without tickets will not be admitted. However this differs from event to event. Please check the admission rules on the event page for more details.

Yes. Once you’ve begun the purchase process, your seats will be held for 10 minutes. You’ll need to complete your transaction within that time or you’ll be logged out automatically.

Ticket limits may vary depending on the event.

Once your transaction is completed, it cannot be cancelled or exchange and any payment made are not refundable.

Security

Yes. Several unique security features are in place, including a complete security payment process with a customised payment “vault” system that allows pre-registered credit and debit cards, direct debit and e-wallets to be use. It takes about 48 hours for ticket buyers to receive their tickets after the payment process has been completed. This allows our Fraud Detection team to identify possible areas of irregularities and protect the ticket buyer from online fraud.

3D-Secure compliant is a security feature implemented to prevent fraud. To purchase tickets on AirAsiaRedTix.com you’ll need ensure this feature is activated on your card. These features are identified as either "Verified by Visa" or "MasterCard SecureCode" depending on your card.

For more details, please contact your issuing bank.

Seat Reservation

This depends on the event venue. Where seating plans are available, you will be able to select specific seats.

Ticket Upgrade / Downgrade

Do's and Dont's

Print the email PDF attachment on a white A4 sheet and present it to the gate staff. They’ll scan the barcode and allow entry based on the event detail and number of persons in your ticket. The same applies when showing the PDF attachment in your email browser on your mobile phone.

Where the email delivery includes an SRV, you will have details on the SRV as to the arrangements at the venue. Note that where you have bought a ticket for multiple people to enter, they must present together as your group.

Open the paperless ticket in your email PDF attachment on your mobile phone email browser and present at the gate for the barcode to be scanned.

At present, you are required to be present together at the gate with the person who bought the group tickets. If the email attachment of your purchase is for a ticket, then that can be printed and passed to your group members and the access control will check the barcode and allow the entries at different times. Where your email attachment is an SRV and needs swapping for tickets at the venue, the purchaser will have to collect all the tickets and distribute them to the group.

If you lose your mobile phone just before the event, you will be able to go to a service point at the venue where you can present valid identification for a security check to be made and replacement tickets to be arranged. Note that lost tickets may not be replaced in all cases where full security checks cannot be made and if you are unable to provide valid identification.

Log on to http://www.AirAsiaRedTix.com on a regular basis to check for event updates.

You are not allowed to bring any audio and video recording equipment into most venues. Usually, the venue will require you to deposit your recording equipment and collect it after the event.

General

Yes. AirAsiaRedTix.com is an e-commerce version of the ticket broker business. We offer event organizers and promoters an avenue to sell their tickets online through AirAsiaRedTix.com’s secure electronic ticketing platform.

Join Us

Please contact us via email at merchant_redtix@airasia.com. This will allow for supply inventory and allow direct access for direct sales.

Roles & Responsibilities

Your responsibility includes providing discounts, allow use of SRV or PDF ticket from AirAsiaRedTix.com and provide service point for exchange of SRV for ticket.

We can supply a web page or link direct from the merchant or promoter’s website for tickets sold exclusively by AirAsiaRedTix.com.

Event Listing

The direct build tools, available to suppliers who have completed the operational Terms & Conditions agreement and ensured that all edit/changes are approved by AirAsiaRedTix.com prior, will allow you to edit your event.

The direct build tools, available to suppliers who have completed the operational Terms & Conditions agreement and ensured that all edit/changes are approved by AirAsiaRedTix.com prior, will allow you to edit your event.

There will be options to supply a build document or direct access which will be made available soon to provide you the ability to build your event(s). Depending on where sales are controlled, either exclusivity with AirAsiaRedTix.com or as agency sales, some levels of uploading will be restricted.

No. You may only list the event you are promoting.

Please write to merchant_redtix@airasia.com on the event you have in mind and we will revert a decision.

Cancellation/Postponement

AirAsiaRedTix.com nor its parent company AirAsia Berhad is responsible or liable for any event cancellations or postponements. Event promoters will have to address this matter in their terms and conditions directly to you, the patron. AirAsiaRedTix.com will however require merchants or event promoters to inform patrons on details of event change or postponement or cancellation.

Pricing and Income

You set prices to tickets based on current market trend. Take into consideration that AirAsiaRedTix.com will charge a service fee.

There is an “Inside” and “Outside” charge applicable depending on the type of event, promotional materials needed and marketing portfolio.